Auto Attendant

Your own personal receptionist, Auto Attendant answers your telephone and takes messages for everyone in your company—with complete accuracy—24 hours a day, 7 days a week. Custom Call Routing cuts down on “telephone tag” by giving your customers and suppliers direct access to the person they want to reach, allowing them to ask a question or leave information anytime. Auto Attendant includes a long list of standard feature options, including:

• Call transfer
• Calling name display
• CCR levels (10)
• CCR trees (4)
• Dial extension from CCR
• External transfer on Centrex
• Flexible line rings before answer
• Multiple operators
• Remotely record greeting
• Remotely set business open/closed
• Reply based on calling line ID (CLID)
• Reports
• Transfer to CCR tree

Voice Messaging

CallPilot 100 activates 10 to 40 mailboxes, and is suited for small- to medium-sized businesses that can benefit from advanced voice messaging features. Including a long list of standard options, some of the more popular Voice Mail features include:

• Auto answer with personal greeting
• Broadcast messages
• Delivery options (private, urgent, etc.)
• Express messaging
• Guest mailboxes
• Interrupt caller leaving a message
• Never-full mailboxes
• Outbound transfer from mailbox
• Record a call
• Recovery of deleted message
• Remote call forward to Voice Mail
• Reports

Basic Call Center is for businesses that require a small call center with more sophisticated applications. Basic Call Center activates 10 agents and 2 queues, and is scalable as your business grows. A compatible user interface with Meridian*, Business Communications Manager, and Norstar platforms protects your training investment for future migration or multisite companies. Additional features include:

• 20 configurable agents
• 5 agent priorities
• 10 announcements
• 15 maximum lines
• Routing steps:
  – 6-day table
  – 6-night table

System administration and maintenance

Complete Web-based management with a user-friendly graphical user interface simplifies system administration and maintenance—all you need is a Web browser. An IP-enabled auto-sensing 10/100 Ethernet port makes system administration and management access easier for you or your telco service provider. Plus, all embedded applications are quickly and easily activated with key-codes common to Norstar CallPilot 150, Business Communications Manager, and Meridian CallPilot, making mailbox expansions and application additions a snap.